IMPORTANT INFORMATION – Please Read
During the lock-down period, we used the opportunity to update our hotel to provide guests with as comfortable and secure environment as possible upon our opening. Many of our areas and bedrooms have been refurbished or refreshed and essential maintenance has been carried out that sees our wonderful grade 2 building thriving far longer than it’s current 270 years.
Being in the welcoming industry, we are aware that it conflicts with harsh barriers, arrows and signing so we will keep these to the minimum where possible. We will explain and give key guidelines at check-in and rely upon our guests following these guidelines for the duration of their visit. Some hardware issues we are implementing relate to targeted regular disinfection throughout the hotel, hand sanitation points, single use consumables in rooms, bottled – rather than filtered water. With regards to room servicing, we appreciate that some people will prefer not to have their room serviced every day, so, we will be happy to accommodate your request. Apart from a welcome sparkling water, guests will find a pack of Choc chip cookies, a couple of Ferrero Rocher chocolates, and even a glass of sherry.
BAR & RESTAURANT
The Major changes that we are making to the hotel for the short term, relates to our bar and restaurant area. Breakfast is served as normal, but in the evening our bar and restaurant have been temporarily closed in the traditional sense. They are not being serviced at the moment although the lighting, background music and TV are playing just as before. Residents are welcome to bring their own food and favourite bottle of wine, or even order in a takeaway. You can eat, drink and relax in the bar and we’ll even provide plates, glasses, cutlery, etc, and we’ll do the washing up! It’s a concept that has been a big hit with our residents and a bit kinder on the holiday purse or wallet. Of course if you prefer to dine out, there are a number of excellent dining options in the village all within a short stroll as well as a number of bars of which we will be delighted to advise you of. Upon booking we will send you a list of eateries in the village and strongly advise guests to book as soon as they can during busier times. Additionally, there s a lovely delicatessen next door, if you wish to have a night off from a big meal and have some cheese and port in our bar. Your options are many.
The reason’s for the decision are 2 fold. Firstly, staffing post-pandemic is a a little difficult. The main issue has been that a lot of staff have moved into differing industries, outside of tourism, into less affected areas as well as the traditional source of staff from colleges who have chose differing paths. Things will no doubt improve in the next year or so. Our second reason is that there are so many great eateries and bars in the village, there’s less scrambling over staff.
Guests are welcome to use our repurposed comfortable dining and restaurant areas to relax and unwind comfortable in the knowledge that it open to nobody other than residents and staff. We also have an elegant ballroom where you may wish to play on our baby grand piano (only if you can play, please) or watch TV or a movie on the giant 86″ screen. Alternatively, you may wish to sit in our beautiful garden whilst taking in the stunning Dunster views, again, exclusive to guests.
We value and appreciate all the support we have received over the past years and especially over the past year or so. Your well wishes have provided us all with great comfort during this difficult time.
We wish you and your loved ones health and happiness and very much look forward to welcoming you back.
John and Lisa Richardson – Dunster Castle Hotel